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Am I able to use an expired passport as a form of legal identity verification? What if that's the only ID I have?
Hi there, @Nick122!
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, I always recommend being upfront with the internal team that you are speaking with as to why you only have an expried passport to show for your identification. I would prepare anything that you can on your end to back your claims.
Moreover, I have attached our help document that outlines all acceptable forms of ID that is also worth the look. Perhaps you can locate supplementary documents on your end that will appease our designated review teams. The list provides all acceptable pieces of documents depending on your country.
We also recommend looking into renewing your passport given that this is your only valid ID.
Also, in such circumstances however, we always refer you back to your ongoing ticket with them as they are the ones who review your documents and provide further steps to resolve whatever it is that is happening.
Definitely let me know if I can assist further or answer any more of your questions about this.
To learn more visit the Shopify Help Center or the Community Blog.
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