Can anyone help with a Stripe Setup error?

Stavrou
Visitor
3 0 0

Screenshot_2023-11-30-13-01-35-167_com.shopify.mobile.jpg

 Hello guys, Does anyone have a solution to this problem? I tried to put it in the email and this error happened.

Replies 4 (4)
Stavrou
Visitor
3 0 0

So I must use a PC to set this up?

 

At the moment I can not use anything but my mobile phone.

Victoria
Shopify Staff
2142 150 250

Hi, @Stavrou.

 

Thanks for posting to the Shopify Community!

 

I understand you're receiving an error message when entering your email address via Stripe. I recommend reading Stripe's Error Codes doc as it states: Check that the email address is properly formatted and only includes allowed characters. 

 

Another option @Suraj_Singh mentioned is local troubleshooting such as clearing your cache and cookies. You can also try on another device or browser.

 

Lastly, if the above options have not resolved the issue, you can connect with Stripes Support Team here.

 

I hope this helps!

Victoria | Shopify 
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Stavrou
Visitor
3 0 0

Thanks for the help but Stripe doesn't even accept my email or let me create a new account(password).

 

Something must be off. I will try to get into my PC in a few days.

Victoria
Shopify Staff
2142 150 250

Thanks for that added context, @Stavrou.

 

It may be best to connect with their support team to see if there are any issues on the backend and what is preventing you from entering your email or creating a new account. 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog