Can Apple Pay settings be changed to keep customer's delivery address?

srb32459
Excursionist
24 0 12

Hello,

 

 

Our business delivers rental equipment locally to people on vacation.  The delivery address will be their vacation rental.  The issue is when they choose Apple Pay it changes their delivery address to the defualt address on Apple Pay.

 

Is it possible to change settings to Apple Pay doesn't redo customer delivery address?

Replies 3 (3)

SubStudio
Shopify Partner
11 0 3

Hi Srb32459

Did you get anywhere with this? We have a similar issue with our Floristry store, whereby a customer will be sending flowers to a friend but their Apple Pay forces the shipping address to be the same as their default billing address. It causes so much confusion we are actually considering disabling it as an option. Similar thing happens with PayPal...

srb32459
Excursionist
24 0 12
No never resolved so we don't offer Apple Pay. Shopify Pay has the same
issue so we'll be deactivating that as well
SubStudio
Shopify Partner
11 0 3

This is crazy! Accelerated checkouts are such a powerful tool for converting potential customers, I find it impossible to accept that there is still no solution to so crucial an issue!