Can I cancel my unused domain subscription?

janlocnom
Visitor
1 0 0

Hello

I bought a domain which I will not use anymore. The subscribtion says I have to pay for it for the whole year by monthy payments. Is there a way I can cancel this subscribtion since I wont be using the domain?

Reply 1 (1)

Mac
Shopify Staff
1682 170 275

Hi, @janlocnom!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you purchased a domain, and are no longer looking to use it anymore. To better assist you, could you please provide more information? For instance, are you looking to rebrand your shop and have no use for the domain anymore? Did you purchase the domain directly from Shopify or from a third-party provider? Typically, domain subscriptions are paid for the whole year in one sum and you would want to follow these steps to remove them from your store. 

 

We’d also be happy to continue assisting you through the available contact methods in our Help Center.  If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. Once you get in touch with support, we will be able to access your account and take a closer look.

Feel free to reach out if you have any other questions or concerns. We're here to help!

Mac | Social Care @ Shopify 
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