Can I cancel today's Loox Product Reviews & Photos transaction?

[Anna70]

Hello, can I cancel the transaction that occurred today, I will not use the application Loox Product Reviews & Photos, my login mystore-2471.myshopify.com. You can write to mydiffuserm@gmail.com

[Maz]

Hey, @Anna70!

Thanks for getting in touch here.

If you would like to request a refund form the third party app Loox Product Reviews & Photos, then you will need to reach out to the developers of the app directly in order to request this. They can be contacted directly from their app page here. If you scroll down the page you should see their details under the Support section, alternatively you can just email them here: support@loox.io

One thing to note is, if the app was installed on the store for all or most of the billing period, then the charge should remain, so you may not be guaranteed a refund from them. 

Our Shopify help doc on App Charges at this link gives a thorough explanation as well.

Aside from this, how is business going for you? Can you share some of your goals for the next quarter? What challenges have you been experiencing as you work to grow your business?

[talrozenblat]

Hey,
Tal from the Loox team here 🙂
​
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
​
​I've taken a look at our logs and I can see that your store still has Loox installed, which is why Shopify triggered an automatic app charge.
​
​I’ve personally reached out to you regarding removing Loox from your store and considering a refund, and I'm happy to continue the conversation with you privately.