Can I change my bank account while payments are on hold?

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Hello, I was trying to change my bank account and it gave me this error message that the old account must match the information on file. I remember putting in the correct information as it shows the right bank company I have. Although, right now my payments are on hold because of an accidental product that was trademarked was put on my store and they are reviewing it. I was wondering that since they put my payments on hold, I cannot change my bank account? error.pngerror2.png

Reply 1 (1)

Shopify Staff
1944 258 229

Hi @pyxx,


Thank you for reaching out to the Community. I'm happy to provide some assistance with adjusting your bank account, to ensure this gets resolved.


When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account specific information through the Community. They will also be able to gather the necessary information in order to get those details adjusted and answer any other questions that you may have. 


To connect with us, you can: 


  • Head over to our Help Center
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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