Can I change my birthday details on Shopify Payments?

Can I change my birthday details on Shopify Payments?

kzj
Visitor
2 0 0

When i ceated my shopify account and going through payments i pressed the wrong birthday accidentaly. Now i cant receive payments. Can anyone help me change it so it matches my documentation please.

Replies 3 (3)

Nick_Marketing
Shopify Partner
1487 336 466


To edit the birthday date, you should reach out to Shopify support directly.
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
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kzj
Visitor
2 0 0

Hey, could you tell me exactly what to click on as there are many options and no precise "edit info" option

Kimi
Shopify Staff
1511 169 269

Hey, @kzj.

 

Once logged in on our Help Centre page that Nick shared, you'll want to select a topic that best fits your query or situation. In your case, feel free to select Money > Shopify Payments. From there, you'll be taken to a page with the heading 'Shopify Payments', and you can scroll to the bottom of that page to select your preferred contact method with our team (this will be under the 'Get support' heading).

 

Our live support team will then be able to assist you further with your request.

Kimi | Social Care @ Shopify 
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