Can I change my payout bank account without old account details?

[Theelitone]

I'm trying to replace the bank account that payments funnel into because I don't use the same bank anymore. I don't even have access to the routing and account number of my old bank. Is there a way I can replace the bank account without the old numbers? I can't really start running ads until it's replaced. Please help ive talked to a chat member they have escalated my issue but its been 4 days 

[Emily]

Hi, @Theelitone.

Thank you for reaching out! 

You can reach out to our Support Team, who can help you switch your bank account. They have access to your store-specific information. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Theelitone]

Im waitin on an email from them its been 4 days i was wondering if it was any way possible to speed up the process 

[Emily]

Hi, @Theelitone.

Thank you for your reply!

I recommend not sending any further emails through the ticket thread as it will move your ticket to the bottom of the queue as the team works on tickets on a first-come, first-serve basis. You should hear from them very soon. We really appreciate your patience with us. 

Take care,