Can I deactivate and reactivate Shopify payment with correct information?

maxscter
Tourist
11 0 2

Hi Please refer to the below-shot screen.

That we've activated Shopify payment and now some information is requested to verify.

We send you emails that we would like to revise the information we provided 9 days before and have not gotten any response.

 

So the simple question is can I deactivate the Shopify payment and reactivate it with the right information.

Does this procedure is right for us?

 

maxscter_0-1657357207890.png

 

Reply 1 (1)

Imogen
Shopify Staff
1777 202 319

Hey there, @maxscter. Thanks for reaching out to the Community with your Shopify Payments situation. 

 

You've got quite a few banners in your admin there, and it sounds like you've been communicating with our team via email. Due to the nature of the situation, and the fact that you've already been speaking with the team via email, I recommend waiting for their reply to you before making any changes to your account. It would also be ideal for you to share information about any revisions you'd like to make with the team via email, too, once they get back to you. 

If you have any additional questions for me, feel free to follow up with me and let me know. 

Imogen | Social Care @ Shopify 
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