Can I get a refund after cancelling my $1 per month subscription?

silas7
Visitor
1 0 0

I signed up for the $1 per month subscription, its been awhile since i created my account and honestly forgot about it until and i was charged $41 today. I already canceled my plan and was wondering if i could receive a refund? 

Reply 1 (1)

Blair
Shopify Staff
1951 258 229

Hi @silas7,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved.

 

When it comes to account-specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to ensure the shop is successfully deactivated and provide insight on making refund requests. 

 

To connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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