Can I get a refund for a trial version I forgot to cancel?

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I bought the trial version 3 months ago, it was withdrawing 1 dollar, then for some reasons I couldn't succeed in my Shopify business, then I forgot to take out my card, and now it charged me 37 dollars, can I get a refund for it?


Replies 2 (2)

Shopify Staff (Retired)
849 77 109

Hello, @mehmetalicankat!


Sorry to hear that you're looking to close the store.


refund is something that we can look into, but first you will need to take these steps here to fully close your store.


Once this is done, you can reach out to our support via this link here and our team will look into that refund for you. 

Lana | Social Care @ Shopify
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How do i get a refund from support?