Can I get a refund for an unconfirmed Facebook ad purchase?

[manuarora]

 

Hello I’m order through advertisement on Facebook and link is -

https://treedecore.myshopify.com/collections/home-decore?fbclid=IwAR1LKV4mIQf0ZY5U0g9WpAMTXIrG6Uzn0H...

After rs 660.60/- Successful payment no message or mail received 

I have a payment screenshot through gpay

So please refund my money and complaint against seller

[Victoria]

Hi, @manuarora.

Thank you for reaching out and posting your question here.

I understand that you've placed an order online through an advertisement on Facebook however, you haven't received any email confirmation or message from the store owner.

Shopify is a website and shopping cart service that some Merchants use to run their online stores. We do not manage the shipping or sales of any stores. We don't manage any of the day-to-day operations of any Merchants or operate on behalf of any Merchants.

It looks as though you placed the order almost 2 weeks ago based on the screenshot you shared. 

If your order reaches the 30 day point and you're not able to get in touch with the store owner, I encourage you to contact your bank to look into a refund. This is because most banks have built-in security measures to protect you as a buyer and they will be able to provide you with the appropriate next steps. Your bank/credit card provider will truly be in the best position to help provide you with further options regarding your payment and possible refund options

I also encourage you to review our FAQ: Your Online Order resource for the best next steps when placing an order online.

[manuarora]

When I’m open this website https://treedecore.myshopify.com/ then show this store is unavailable so this is the role of shopify not the bank.

merchant responsibility handle by shopify not by bank or me.

so action against seller and refund my amount otherwise i will take legal action against shopify.

[Victoria]

Thank you for your response, @manuarora.

If you're unable to contact the store owner and you haven't received your order in the 4-week timeframe, you can submit a complaint via our Report an issue with an order form. You'll need to include your name, email and the order confirmation URL. You can locate the order confirmation URL in the email you received after placing the order online.

I'll share a screenshot below of what this form looks like:

[manuarora]

u have any solution