Can I get a refund for an unused monthly plan?

[GuilhermeAmara1]

Hello! I have been billed today for the monthly plan because i forgot to remove the payment details, even though i haven't used Shopify in a long time in this account. Is it possible to get a refund?

[Ivy]

Hello, @GuilhermeAmara1.

In order for payments to stop completely, you must elect to close your store. You will receive no further bills from Shopify after closing your store provided there are no outstanding charges. The process for closing the store can only be done by the store owner, for a store with no outstanding invoices. The steps are as follows:  
 

• From your Shopify admin, click Settings, and then click Plan and permissions or Account.
• In the Store status section, click Sell or close store.
• Click Close store.
• Enter your password to continue.
• Select a reason from the drop-down menu and then click Close store.
• To confirm that your store is closed, you can go to your store's URL and see that your store no longer appears. 

 
If you have any third-party apps that have your payment information outside of Shopify, then cancel your service with those apps to avoid being billed externally after you close your store. Once the store is fully closed, you can reach out to our live support and request a refund. A refund of the most recent invoice may be possible, but all refund requests are taken on a case-by-case basis and certainly are not guaranteed. 

Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action.