Can I get a refund for an unused subscription?

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Hello. I was charged $32 for the subscription, I was not informed about the charge to my account, and I have not used Shopify for 3 months.


I was sure that i cancelled my subscription, but it appear that I still have subscription. Is it possible to get a refund for a subscription?


Kind regards,

Reply 1 (1)

Shopify Staff
2435 455 410

Hey @Mia25.
Thanks for reaching out. 
If you received an unauthorized charge and believe it is from the Shopify platform, we will need to take a further look into the store and account. Since we are unable to verify you as the store owner from the Community forums due to the sensitive information that needs to be shared, I am unable to assist with the specifics. In this case, it would be best to speak with our live support about the charge you received. With that being said, you can speak directly with a Support Advisor by navigating to the Help Center
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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