Can I get a refund from Loox Reviews?

[Ahmedd]

I am a new at shopify i just created a store but not selling anything for now. Accidentally i got subscribed on loox reviews and charged almost for 45$. can i get refund from loox reviews? 

[Blair]

Hi @Ahmedd,

Thank you for reaching out to the Community! I'm happy to provide some assistance with app refunds, to ensure this gets resolved. 

As Loox Product Reviews & Photos is considered to be a third-party app, you will want to connect with the app developers directly. Their support team will be able to share a bit more insight on whether a refund can be completed. They will also be able to answer any other questions or concerns that you may have regarding the app. 

To connect with the app developer, you can head over to the Shopify App Store and scroll down to the 'Built by Loox' section to view their support options. 

Please let me know if you have any other questions or concerns. 

[Tamarry_Loox]

Hey, 
Tamarry from the Loox team here 🙂 

I just wanted to check with you if this was resolved.

If not, please contact us at support@loox.io and we'd be happy to help! 

[Strikastyle]

Me also. I didn't even know it was on my plans bills et as I'm new and my store that's not working is not using looks as far as I know. I cancelled and still was charged

[Tamarry_Loox]

Hey, 
Tamarry from Loox here 🙂 

Could you please contact us at support@loox.io? 

We'd be happy to help!