Can I process a GBP 50000 refund on a bulk software order?

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I have question about refund limit actually we sales software and got some major bug in it and we need time to fix it . We told our customer that we will refund them and later once bug solve which can take a month then they can pay us again. But issue is we using Shopify payment UK and we need to refund about GBP 50000.  and we have stop our sales also till we solve the bug.


Can we refund this amount from Shopify and later we pay once we get our sales back. So please suggest a option and it about our brand reputation so we don't want to ruin it.



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