Can I reclaim cancelled plan payments?

[Lukis97]

hello, recently money was taken from my account despite canceling the plan. Can I do something about it or somehow contact the support?

[Elias]

Hello, @Lukis97.

Thank you for reaching out and posting this question!

If you've already closed your store and you're still seeing charges, then we may be able to help you with refunding the charges. However, this does need to be handled in a timely manner, and we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our Support team can help you identify and resolve this issue. Keep me posted!