Accepting credit cards, warehouses, and shipping and fulfilling orders
I placed an order and never got an email confirmation but the money was taken out of my bank account. 2 days later i went to check the status of the order and the company's site on shopify was completely shut down and no one is anwering the phone after many attempts. I need to know if there is anything i can do.
Hey @Jalambie.
Thanks for reaching out.
I am sorry to hear about the trouble with your online order! As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. If you have attempted to reach out to the business that you have made a purchase from and you have not heard back. I would suggest speaking to your bank about your online order, they should have processes set up aimed to retrieve your funds from the purchase.
We have a great Buyer FAQs page that goes into more detail about the next steps you can take depending on the status of your order.
Let me know if you have any questions.
Ollie | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I have faced the same problem. The website disappeared and the store is down. You become part of the transaction process and launch a store on your shop app and don't take any responsibility for it. Shame on you !!! Scammers are looting people hard hard-earned money. You are giving them a platform and don't give a damn about it. You make them look genuine.
We recently spoke with Zopi developers @Zopi about how dropshipping businesses can enha...
By JasonH Oct 23, 2024A big shout out to all of the merchants who participated in our AMA with 2H Media: Holi...
By Jacqui Oct 21, 2024We want to take a moment to celebrate the incredible ways you all engage with the Shopi...
By JasonH Oct 15, 2024