Can I recover my funds after account closure and shipped items?

[Jkaiser0318]

Hello. I have shipped my items to my customer who paid and I confirmed my payout date so I went ahead and shipped it. 2 days later . My Shopify is closed down and I can’t log into it with $3000 in limbo. I want my money. The services should have never been allowed if I wasn’t eligible for my moneys . I have no product and no money 

[Anindita]

Hi @Jkaiser0318 

Kindly contact Shopify live chat support to resolve this issue: https://help.shopify.com/en/questions#/contact/chat 

[Victoria]

Hi, @Jkaiser0318.

Thank you for providing context around the issue you're currently experiencing. Rest assured I will do my best to provide you with resources and best next steps to have this resolved.

In regards to your Shopify store closing, we don't have access via our Community Forums to authenticate or provide account specific information. Could you please check the account owner email inbox, spam or junk folder for correspondence from our Support team?

If you're unable to locate an email from our team I recommend reaching out directly to our Live Support via chat, email or scheduling a callback for phone support. Our Support team will be able to take a closer look into your account to provide you with additional information. 

Please note: The option for a callback may not always be available when reaching out to our live support. We continue to offer 24/7 support through our live chat and a live chat advisor would be happy to assist you.

Let us know if you have any additional questions. I'll be happy to help!