Can I reset after multiple payment method attempts?

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Can I reset after multiple payment method attempts?

Thato2
Visitor
1 0 0

You tried to add a payment method too many times. Please contact support." i accidentally put too many log-ins can you please reset thank you 

Accepted Solution (1)

Ollie
Shopify Staff (Retired)
2550 460 426

This is an accepted solution.

Hey @Thato2.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with a Support Advisor about the situation.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Ollie
Shopify Staff (Retired)
2550 460 426

This is an accepted solution.

Hey @Thato2.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful! Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

 

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the option to Get Support and speak with a Support Advisor about the situation.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog