Can non-US residents use Shopify Payments for their LLC?

[Ivana48]

Hey, I’m a non-US resident but I have a registered LLC in the US. My shop is based on the print-on-demand method, so shipping and product “creation” is done by a separate company.

The problem that I have now is regarding the payments. I’ve seen some posts saying that I can use Shopify Payments, as well as those that negate this. I contacted customer support and they told me, “the Billing Team will contact you”; however, that was 5 days ago. Can someone give me a clear answer on it? Or let me know how I can speed up the process with said billing team to figure out a way so that my shop can launch? Everything’s currently on-hold so I’m losing money and time. 

[Ivana48]

Day 8 and I still have no reply anywhere. I’ve tried writing in the same chat I initially started the convo but nothing from there. And I’ve read that starting a new chat on the same topic just creates more confusion. Any advice?