Can't change bank account

New Member
8 0 0

We are new to shopify and our first payout failed saying the bank account was invalid.  So I went to change it, but I can't change it without the old incorrect information.  I opened a case a week ago and they escalated when it was opened.  However, no one has gotten back to us.  When I reach out to support I have been told various things from they will get back to me within 24 hours, to well they are busy it might take a while just keep waiting.

As a store we can't "just keep waiting" while Shopify has money from sales and is ignoring us.

Has anyone found a solution for this?

Replies 2 (2)

Shopify Staff
2219 152 259

Hi, @Disc72.


Thank you for posting your question to the Community.


Could you confirm if you have any of the following information on hand:


  • A Void Cheque
  • Have you already tried checking your online bank for account details?
  • A direct deposit form or bank statement?
  • Have you already tried contacting your bank?


I understand you have already been in touch with our authenticated Support. It sounds like your query has been transferred to our escalated team for review. This may take some time as our escalated team thoroughly reviews each ticket to ensure they have all correct information. If further information is required from you, they will follow up with you via email. However, you can also reply directly to your ticket for further clarification. 

Victoria | Shopify 
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New Member
8 0 0

They have already spent a week on this without even bothering to answer my requests for an update.  When I asked online support for an update they either say that is another department we can't help or "just keep waiting".  Shopify is holding over $2,000 of our money and not doing anything to try and help us get it.  That shows Shopify doesn't really care.  If you care please help me be able to update our bank account information.  If it helps our support case # is 48182688.  There have been zero updates or requests for information, even though I have asked for updates.