Can't change my bank account for payments

4 0 1

I purchased this Shopify account from another person recently.  We changed all the information we could think of, including the bank details.  I have since opened a business account and updated the information to this account, but when I enter my existing account details (same last two digits), it says they don't match. Thinking I may have had a typo in the number.   I contacted the live chat and was told they couldn't do anything until I spoke to my bank (which does not make sense - how does my bank see the account details on Shopify?).

Replies 2 (2)
Shopify Partner
40 1 9

Hello @Emma50 ,


If you purchased the Shopify account from another person, it's possible that there are still some account details that are associated with the previous owner. Shopify may need to verify your ownership of the account before allowing you to update the bank details. You can provide any relevant documentation or information to Shopify to help verify your ownership.


Let us know if you find out something.

Jen from TrueProfit

TrueProfit - The Ultimate Real-time Profit Tracker For Shopify

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Shopify Staff
Shopify Staff
974 102 120

Hi, @Emma50!


Thank you for your post, and I apologize if you were provided incorrect information the last time you got in touch with us. We can definitely assist you with this, and we just need to verify your identity. To get this process started, you can contact us via the Help Center, and reference the Old Account Must Match Error to the support advisor you're connected with. 


Please let me know if you have any other questions! 

Greta | Shopify 
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