Can't deactivate store when logged in with google

1ji
Visitor
1 0 0

When I try to deactivate my store I am prompted with "enter your password." I created my account with google and don't know what password to use.

Replies 7 (7)

Emily
Shopify Staff
1311 101 189

Hi, @1ji.

 

Thank you for reaching out! 

 

The password you need to be able to deactivate your store is the same password you would use to log in to your Shopify admin. If you don't know this password, you can click forgot password on the sign-in page and reset your password. 

 

Please let me know if you have any other questions!

Emily | Social Care @ Shopify 
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Saf_23
Tourist
6 0 3

Hi! Can you also please help me? I want to deactivate my store but I forgot my password. And I can't access the "forgot password" button since the login page is redirecting me to automatically login using my gmail. 

Emily
Shopify Staff
1311 101 189

Hi, @Saf_23.

 

Thank you for reaching out! 

 

You will need to gain access to your store via password to close the store as that is how we authenticate that you are the store owner. Have you tried using a different device? The prompt to log in via Gmail may change on a new device or browser.

 

Please let me know if this works for you!
 
Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

H3LLCAT
Visitor
1 0 1

Its still not working for me. I keep getting directed to a login with gmail thingy, helppp

UXisLacking
Visitor
1 0 1

Having the same issues as above, and your answer isn't really reading the question.

 

1) I am using Google SSO to login to Shopify.

2) When trying to delete my Shopify account, it is asking me for a password in order to delete. There is no password, I am using Google SSO to delete my account.

3) I try to reset my password, but when I enter my email to the "forgot password" page, it immediately redirects me to Google SSO login.

 

Can you just please delete my account? Can you just do a different text prompt to delete my account instead of asking for a password since users logging in from Google SSO don't have this?

juliaogris
Shopify Partner
1 0 2

I had the same issue. You can manually add a password to your Oauth (e.g. google linked) account:

Click your account name in the top right corner
Click "Manage account"
Click "Security" in the left side panel
Add and save a password

Use the new password when deactivating the store

BSkeer
Visitor
1 0 0

Hi Juliaogris, 

Thank you, this is why when I tried to deactivate the account, It didn't let me, because I didn't have a password registered. I went to "manage account"-->"security"-->created a password, so that I could deactivate my shopify membership. 

 

They make it so hard.