Can't delete or deactivate location

Solved
Barbara_P
Tourist
7 0 0

I am trying to delete one of the two locations in my Location Settings but for some reason I don't see any "delete" or "deactivate" button.  The location I want to delete isn't connected to the inventory and seems that it's just the address i filled in when I first created the Shopify store. Note: I am not the owner but an admin of full access.

Thanks!

Accepted Solution (1)

Accepted Solutions
Dirk
Shopify Staff
Shopify Staff
1593 196 356

This is an accepted solution.

Hey, @Barbara_P!

 

I have sent an email to the one you have listed in your profile. Feel free to respond back to that email directly so we can get your account verified and authenticated. Once we do, I'd be happy to take a look into your account to see what we can do about deactivating that location.

 

Let me know if you have any other questions in that email!

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 16 (16)
Visely-Team
Shopify Partner
1843 210 464

That's odd. Do you have a screenshot of the Location details page? Are you saying that you don't see the "Deactivate Location" button from the screenshot attached?

Screen Shot 2019-10-17 at 15.07.48.png

Sergiu Svinarciuc | CTO @ visely.io
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Barbara_P
Tourist
7 0 0

Hi!

 

Here is a screenshot of what I seeScreenshot 2019-10-17 at 15.37.34.png

Visely-Team
Shopify Partner
1843 210 464

The only location I am unable to delete and don't see a deactivate button is for the main location tagged with "Shipping origin". From the screenshot I don't see the tag, is your other location tagged with "Shipping origin"?

Sergiu Svinarciuc | CTO @ visely.io
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- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
Barbara_P
Tourist
7 0 0

Ok, that's probably it. I will check it out and let you know.

Thank you very much!

Barbara_P
Tourist
7 0 0

Ok, I see that there is a "Deactivate"  button on the other address (the one that I want) but I don't see how I can tag it with "Shipping origin". 
I have set it as "Fulfillment priority" and it's also set as "Shipping from" in the "Shipping settings" and all products in the inventory are set to ship from that address. Am I missing something else?

nanakitty
Tourist
4 0 0

I am having the exact same issue.

InfoAAU
Tourist
4 0 4

I'm having the same problem here. 

 

I set up one location, and then added a second. I now want to delete or at least deactivate the first location, but am unable to. I've marked the first location as not to be used, but I can't deactivate it or delete it. And when I upload any products they all default to being shipped from the old location.

 

Any ideas?

mcneill
Tourist
3 0 1

Also having the same issue!  Just moved from one warehouse to another, and want to deactivate the old address.

Dirk
Shopify Staff
Shopify Staff
1593 196 356

This is an accepted solution.

Hey, @Barbara_P!

 

I have sent an email to the one you have listed in your profile. Feel free to respond back to that email directly so we can get your account verified and authenticated. Once we do, I'd be happy to take a look into your account to see what we can do about deactivating that location.

 

Let me know if you have any other questions in that email!

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mcneill
Tourist
3 0 1

Hi @Barbara_P , I spent a bunch of time on the phone with Shopify yesterday to clear this up for our own store.  The issue turned out to be that the location I wanted to deactivate was associated with our Shipping Settings.  The option the CS person suggested was to build a brand new shipping profile using the new address (manually, there's no way to duplicate a shipping profile), then delete the old one. 

 

Our shipping profile was complicated, and would have been tedious to replicate, so I ended up just editing the original Location (the one that couldn't be deactivated) so that the address, etc. matched, then deactivated the new Location instead.  We had already fully moved to the new location at that point, so that was an option for us.

 

Good luck!

 

 

Barbara_P
Tourist
7 0 0

Thank you for your help, Dirk!

InfoAAU
Tourist
4 0 4

What was the actual solution to this problem?

Barbara_P
Tourist
7 0 0

@InfoAAU wrote:

What was the actual solution to this problem?



The issue was finally resolved via email communication with Shopify Guru Dirk. Dirk requested some info, he then made some configuration, which I don't know, and immediately a "Deactivate location" button showed up in the Location Settings and so I managed to deactivate the location I didn't want anymore.

WWRareJewels
Tourist
5 0 0

Duh why didn't I think to change the location of the first store? Don't delete all your products like I did trying to figure this out. When we first set up our store the person that opened our Shopify account used the wrong address. It was close to our actual address, but wasn't our actual store so when I went to update shipping preferences it said we were shipping from the wrong address so I added the correct address then discovered I couldn't delete the original. After searching for a couple hours I finally landed here. So just as @mcneill was saying just edit the existing address to the location you want and deactivate the one you created.

Raymond_Parker
Tourist
5 0 0

Unfathomable. Why shouldn't I be able to just delete an old inactive location. I give up.

amanitaty
Tourist
5 0 1

i need help doing the same, i want to delete the location i provided when i first joined. i now have a workspace and none of my stock will show on the new location. help please