Can’t get refund after company lost access.

[Tolelito]

Hello. I bought a hoodie from a company, and they lost acces to their website permanently and they said that I was gonna get a refund automatically but I’ve waited pretty long time now and haven’t gotten my money back. Someone help.

[Blair]

Hi @Tolelito,

Thank you for reaching out to the Community. 

I definitely understand where you're coming from regarding an order that you placed online and would be happy to share some insight on how we can help. 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed. 

If it has been more than 4 weeks since you placed your order and have not received an update on your refund, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

Please let me know if you have any other concerns.