Can't log in to account after changing email address: any solutions?

[blinkerdeal]

I have tried to change my main email address to log in to my shopify account and I did, but for some reason it is not letting my login with my new email address and whenever I go look at my shopfiy account information It says that my email has been changed to the new email address, but when I try to login with it it is saying that I can not. And before it sayed I can not login with the new email address, it was already letting me access my account with the new email and the old email. I know something is wrong with my emails. Also on aliexpress I changed my email address and payment method but it won't let me fulfill my order i am in dire need for assistance.

[Luna]

Hey, @blinkerdeal.

Thanks for reaching out to our Community! I definitely understand the importance of getting this resolved, so let's work on it together. 

May I ask where you went to change your account owner's email address for logging in? To clarify, this email address is used to contact you about your Shopify account and is separate from the store contact email address that your customers use to contact you. Please ensure that you've followed these steps to change your email login: 

1. From your Shopify admin, go to Settings > Users and Permissions.

2. In the Store owner section, click your name.

3. Click View account settings.

4. Log in to your account.

5. In the Details section, click Change email.

6. In the New email box, enter your new email address.

7. In the Password box, enter your current password.

8. Click Change email.

For more information, check out: Managing your Shopify Account. If you've already followed the steps I provided, and are still facing setbacks, please reach out to our support team so that we can access your account and take a closer look. To do so, head to Shopify Help Center. Once you log in to your account you can create a support request through live chat, email, or callback. To do so, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' From there, you can submit your request to speak with an advisor. 

If you have any questions in the meantime, don't hesitate to let me know. Otherwise, I'd love to hear more about your business! Is this a new venture that you've started? 

[Nick_Marketing]

Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/

[Ivy]

Hi there, @blinkerdeal.

Can you tell me exactly which error it is you see when you attempt to login at the moment? I understand this is important to you, so in this case I would advise reaching out to our live support team directly. They will be able to immediately access your account, and can advise you on best next steps. You do not need to be able to login at the moment to access live support. 

Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action. To bypass the login part, you can select the "continue without logging in" option - you may have to open this support page on google chrome browser, incognito browser to see this option.