Can't print a shipping label due to unverified address

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LindseyCreates
New Member
1 0 0

Screen Shot 2019-12-04 at 12.57.26 PM.jpg

 

These are the errors I am getting when I try to print this label.  I've even tried USPS's "suggested" address - no luck.  It lets me click the "Buy shipping label" button, but it just brings up the error again.  I double checked all the weight, size details, even tried Priority mail instead of first class.  No luck.  I've reached out to the customer to verify the address as well.  Please help.

Accepted Solution (1)

Accepted Solutions
Helen
Shopify Staff
Shopify Staff
1425 174 254

This is an accepted solution.

Hey, @SterlingTPPS. Sorry to hear you are having trouble with this too. Let’s look into it! 

 

You mentioned that you double checked the address already. Where did you validate it? 

 

The formatting of addresses with apartment numbers can be especially particular, therefore as a first step towards troubleshooting this, please validate it using the UPS address validator. This will ensure the address is entered exactly as UPS requires it to be. 

 

If you still aren’t able to purchase it after putting it into UPS’ own validation tool, and making any edits needed to the formatting, we’ll need to access your account in order to take a closer look at it for you. At this time, we’re not able to provide account-specific support in the Shopify Community, but, we’d be happy to continue assisting you through live chat, email, or callback. Therefore, please visit the Help Center and log in to your account to create a support request.

 

In order to save some time so that the Support Advisor you speak with can help you as quickly as possible, please share this summary of your request at the beginning of your conversation:

 

I am attempting to purchase a UPS shipping label. I have validated the address using the UPS 
address validator, however I continue to receive an error message saying “Shipping address not
recognized by USPS. Edit shipping address and try again”.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Let me know if I can help with anything else!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 19 (19)
Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, @LindseyCreates

 

I’m Helen from Shopify Support. Thanks for reaching out about this.

 

The banners that you are seeing to notify you that the order’s address could not be verified, and thus no rates are available, are warnings only. These most often occur when the customer does not enter their address exactly as it is identified in Google Maps. 

 

Therefore, I recommend entering the address into Google to see if there is any part of it that needs to be adjusted. This could be the formatting, spelling, zip code etc. Once you have made the adjustments, and you know that the address is in fact correct, you should be able to bypass both warnings and proceed with purchasing the shipping label.

 

However, if this does not work, please reply back to this thread to let me know.  I’m here to help.

Helen | Social Care @ Shopify 
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adogslife
New Member
2 0 1

I am trying to set up local delivery and have the same issue. Im doing a test delivery to my neighbour and it says the delivery address cannot be added to the delivery list because the address is unverified, please update the address on the order details. I've updated the address 4 times, it is correct, but still 'unverified'. As this is for local delivery by myself, i do not need it verifying i can look it up myself, i just need to be able to add the delivery to the delivery list. When i update the address on the order it is just blank fields to fill in it does not search a database and allow me to choose the correct address, I just manually write it in, so how can it not be verified. The address exists and it is just next door to me so this is ridiculous... I should be able to turn off this verification and just add whichever orders i like??? Can you please tell me how to go about verifying a customers address after they have placed an order?! We must assume the address they provide is correct so how can I add these orders to the delivery list?

 

 

thebeaunextdoor
New Member
1 0 1

I'm experiencing the same error. and i checked with google and customer and it still wont let me buy the shipping label , please help ASAP

BobsMojo
Shopify Partner
449 44 104

The most common issues we run into that cause this are:

  • Customers entered the Apt. number or Box number on the wrong line, or just enter the number without Apt. or Box in front of it (which was the case on the OP's screenshot).
  • Address is listed in the database from which Shopify pulls address verification as a multi-unit residence, but the customer didn't enter an Apt. or Box number.
  • Customer used a different name for the street than what is in the database. For example, some customers who live on a State Highway will enter "123 State Road 5", while the 'official' name in the database is "123 NY Highway 5" (or vice versa). Or customer entered "123 Smith Drive" when the database has it as "123 Smith Road". 
  • Random misspellings and typos
Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @adogslife

 

Are you still having this issue? It sounds very frustrating! 

 

Local delivery is a little bit different than purchasing a shipping label as a shipping option. The location that your products are assigned to must be enabled for local delivery, and the delivery area needs to be specified by radius or postal code within the Local delivery section of your Shipping and Delivery settings, in order for the customer’s address to be verified. The steps to fully set this up are found in the Help Doc for ‘Setting up local delivery for online orders’

 

If you’re still having trouble with this, and your delivery settings are properly specified, please reply back here and let me know and I’m happy to work directly with you on this to get it sorted out.

Helen | Social Care @ Shopify 
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Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @thebeaunextdoor! I’m sorry to hear you are having trouble with this as well!

 

As mentioned above, the address verification notification is a warning only, so if you’ve determined that the address is correct, you should be able to proceed with purchasing the shipping label anyways.

 

However, if you are not able to do so, please tell me more about what you are experiencing, and I’m happy to dive right into this with you. Is the Buy shipping label button greyed out? Does it give you another error message when attempting to purchase? If possible, please provide screenshots of what you are seeing.

 

Thanks!

Helen | Social Care @ Shopify 
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stellar97
New Member
2 0 1

Hi Helen! I have tried doing all the suggested and still am unable to print label for customers. Please help I really need to get these orders out. Than you 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, @stellar97I completely understand your urgency!

 

Thanks for confirming that you have already tried all of the troubleshooting steps discussed in this thread. I’m sending you an email so that I can authenticate your account and take a look at it directly from my end so that we can determine what's going on, and how to get this resolved for you. 

Helen | Social Care @ Shopify 
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Jnelly
New Member
1 0 0

Hello I am  UK business and am having trouble printing the shipping label of my first order. I have set up my shipping prices and locations in settings and now that I have received orders I cannot see where to print the shipping label. I am not sure how I am going to send my orders if there is no shipping label. Could someone give me some advice.

BobsMojo
Shopify Partner
449 44 104

Hi @Jnelly 

You can do this from within the order itself. 

Click on Orders:

MelsMojoBob_0-1600175931894.png

 

Click on the open order from the orders list:

MelsMojoBob_1-1600176017820.png

 

Once in the order, you can click on the Create Shipping Label button

MelsMojoBob_2-1600176163887.png

 

 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @Jnelly! Welcome to the Community and thanks for reaching out about this.  

 

Shopify Shipping is currently only available to merchants whose fulfillment location is based in Canada, USA or Australia. Therefore, to be able to print shipping labels from your admin for stores based out of the UK will require an app from the Shopify App Store. Are you currently using a shipping app for labels?

 

If not, I recommend taking a look into the following:

 



Each of these easily integrate with Shopify stores based in the UK, and will enable you to purchase and print discounted shipping labels from within the app in your admin. Please note, Since they are created by a third party, please reach out to the developer directly if you have any questions about the apps, the functionality or need a hand setting it up. 

 

Additionally, you will also need to have the Third Party Carrier Calculated Shipping feature enabled on your store as well to be able to make use of any of the shipping apps. Please see this forum post for more details about that, and let me know if you would like me to enable it for you.

 

Cheers!

 

Helen | Social Care @ Shopify 
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megintex
New Member
2 0 0

Hi Helen,

 

I'm having problems with shipping to a local address that I've looked up on Google to verify. It's a hospital. I called UPS directly to see if they could check the address ahead of time and it's in their system as a valid location.  I'm shipping with UPS, but the error is saying address isn't recognized by USPS.  I can't seem to bypass the error, and I've edited through customer page and now shipping page.  Please help!

 

Screen Shot 2021-01-21 at 4.00.58 PM.png


@Helen wrote:

Hi, @LindseyCreates

 

I’m Helen from Shopify Support. Thanks for reaching out about this.

 

The banners that you are seeing to notify you that the order’s address could not be verified, and thus no rates are available, are warnings only. These most often occur when the customer does not enter their address exactly as it is identified in Google Maps. 

 

Therefore, I recommend entering the address into Google to see if there is any part of it that needs to be adjusted. This could be the formatting, spelling, zip code etc. Once you have made the adjustments, and you know that the address is in fact correct, you should be able to bypass both warnings and proceed with purchasing the shipping label.

 

However, if this does not work, please reply back to this thread to let me know.  I’m here to help.



 USPS. 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @megintex!  

 

Thanks for the screenshot, and doing your due diligence of reaching out to UPS. That’s so great to hear what a proactive business owner you are! 

 

Do you offer both UPS and USPS rates to your customers? If so, please scroll down a bit further from what is shown in the screenshot to the Shipping Service section. Please ensure you’ve selected a UPS rate, like seen in the example below. Does the same error message display about USPS when trying to purchase?

 

21-01-1m4em-szqfj

 

If it does, please reply back and let me know so that I can loop our Shipping team in to investigate this further and get it sorted out for you. Thanks!

Helen | Social Care @ Shopify 
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SterlingTPPS
New Member
1 0 0

I am having this exact same issue. I've checked and double checked the address, I am using a UPS shipping service and getting the same USPS error. Initially the address did just have an Apt number without the "Apt" I've changed that but without any luck in printing my UPS label.

Helen
Shopify Staff
Shopify Staff
1425 174 254

This is an accepted solution.

Hey, @SterlingTPPS. Sorry to hear you are having trouble with this too. Let’s look into it! 

 

You mentioned that you double checked the address already. Where did you validate it? 

 

The formatting of addresses with apartment numbers can be especially particular, therefore as a first step towards troubleshooting this, please validate it using the UPS address validator. This will ensure the address is entered exactly as UPS requires it to be. 

 

If you still aren’t able to purchase it after putting it into UPS’ own validation tool, and making any edits needed to the formatting, we’ll need to access your account in order to take a closer look at it for you. At this time, we’re not able to provide account-specific support in the Shopify Community, but, we’d be happy to continue assisting you through live chat, email, or callback. Therefore, please visit the Help Center and log in to your account to create a support request.

 

In order to save some time so that the Support Advisor you speak with can help you as quickly as possible, please share this summary of your request at the beginning of your conversation:

 

I am attempting to purchase a UPS shipping label. I have validated the address using the UPS 
address validator, however I continue to receive an error message saying “Shipping address not
recognized by USPS. Edit shipping address and try again”.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Let me know if I can help with anything else!

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

vulcansforge
New Member
2 0 0

Hello! trying to reach out to Helen here because I am experiencing a similar issue with my store...

All address info is correct, as verified by the customer, and input on the correct line, I have also verified the address with Canada Poste, & yet each time I click "Buy shipping label" the page is refreshed with the error message (in a yellow bar) "Address is invalid".

Please help me, Helen!!

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hey, @vulcansforge! Thanks for reaching out. 

 

Does the error message say the shipping address is invalid? Or is it the shipping origin address that  is invalid? Please provide a screenshot of the error message if you can.

 

Secondly, did you validate the address through this Canada Post validation tool? I recommend double checking it as sometimes there is a difference in the formatting or postal codes that cause the address to be invalid. It must be entered into Shopify exactly as generated from the tool in order for Canada Post to accept it.

 

Lastly, if verifying it through Canada Post’s validator, and making an edit to either your own shipping address or your customer’s still doesn’t allow you to purchase your label, we will need to look more closely at your account. As explained in my previous post, account specific support can be found through the Help Center via live chat, callback or email. 

 

Hope this helps!

Helen | Social Care @ Shopify 
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vulcansforge
New Member
2 0 0
Hey! Thanks for the prompt response. I did get the problem resolved and it
was due to a mistake made on my end--I managed to type my own address wrong
Helen
Shopify Staff
Shopify Staff
1425 174 254

My pleasure, @vulcansforge! Happy to hear it was such a quick fix. Let me know if I can help with anything else.

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog