Can't track packages!

1 0 0

I have a "track your order" page, I set it up exactly as I was shown, I downloaded/connected the 17Track app, and yet I still can't track orders! Does anyone know what this could be about?? I have customers asking where their packages are. 

Replies 4 (4)
Shopify Partner
675 34 93

Hi @Kevin427 


I can understand how important tracking is for online businesses. You can contact the third-party app to resolve this. However, I would suggest you to try some other solutions as well like Multi Carrier Shipping Label App. The app automatically send live order tracking updates to customers via email as soon as the tracking status is updated by the shipping carrier. Not just that the app allows you to view the status of all the orders from the Tracking Dashboard within the Shopify store.


Let me know if you have further queries. I will be happy to help!

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Shopify Staff
Shopify Staff
1008 90 170

Hi, @Kevin427.


Greetings, and thanks for posting! 


What app are you currently using for your tracking page? It sounds like you are possibly using Oberlo is that correct? If so it sounds like there could be a step missed. The steps for creating a tracking page in Shopify are:


Skye | Social Care @ Shopify
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Shopify Partner
21 0 2

Hi Kevin,

Maybe you can try other order tracking apps. I think ParcelPanel is a good choice. Like 17track, it has multiple functions and is very simple to operate.

72 2 6

It's likely that, different from ParcelPanel, 17Track didn't synchronize your previous orders. Our app automatically synchronizes orders created in the last 30 days for free. Therefore, after you install ParcelPanel, your customers will be able to track their orders as soon as the tracking number is generated and the tracking information is available.

We've received feedback from many customers that ParcelPanel is indeed easier to use. 17Track is just more famous in mainland China. If you compare the functionality and customer support, ParcelPanel will give you an edge in the competition. That's why our Shopify app is rated 5 out of 5 stars based on over 1,400 reviews. By supporting Upsell, our revenue-boosting order tracking solution is the preferred choice of Shopify businesses of all sizes.



Should you have any problems with the use of ParcelPanel, our 24/7 customer support team will help you immediately.

Make Post-Purchase the Best Part of the Customer Experience.
Delight your customers with automated shipment tracking, increase brand loyalty and drive more sales.
Official Website | ParcelPanel Shopify App