I have purchased something from a merchant. About a month later the merchant posted on social media that Shopify locked their store and they are not able to retrieve the funds to do a refund. They also stated that refunds will automatically be returned from Shopify after 30 days (it has been 30 days).
I cannot open a support ticket because the URL for the store is no longer valid and it will not let me proceed with case creation.
Does Shopify hold funds when an online store is closed?
