Accepting credit cards, warehouses, and shipping and fulfilling orders
Hello,
I received a package in the mail that I DID NOT order. There are no information included in the package and it did not include the Vendor info just the address. How can I track the Sender info? I am not sure which account it used to place this order.
Hello, @donpxyz!
We're unable to look up a store by address. If the package was not addressed to you, I recommend contacting the carrier who delivered it. Typically, carriers will have a process in place for returning packages to the sender.
Sophia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Learn how to build powerful custom workflows in Shopify Flow with expert guidance from ...
By Jacqui May 7, 2025Did You Know? May is named after Maia, the Roman goddess of growth and flourishing! ...
By JasonH May 2, 2025Discover opportunities to improve SEO with new guidance available from Shopify’s growth...
By Jacqui May 1, 2025