Can you help track the origin of an unexpected order?

donpxyz
Visitor
1 0 0

Hello,

 

I received a package in the mail that I DID NOT order. There are no information included in the package and it did not include the Vendor info just the address. How can I track the Sender info? I am not sure which account it used to place this order. 

Reply 1 (1)

Sophia
Shopify Staff
1677 109 219

Hello, @donpxyz!

 

We're unable to look up a store by address. If the package was not addressed to you, I recommend contacting the carrier who delivered it. Typically, carriers will have a process in place for returning packages to the sender.

Sophia | Social Care @ Shopify 
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