Canada post Standard Rates not showing at checkout, only Expedited

[WhWz133]

In Shopify, I have a shipping profile with most of my products which ahs 2 shipping services: Canada Post Regular Parcel and Canada Post Expedited. However, when I test this as a customer, I only ever see expedited at checkout.

And if I remove the expedited option and only leave regular parcel enabled, then there's no shipping option at all.

Is anyone else having issues with their calculated shipping rates for Regular Parcel?

[Mirdas]

Please use the Canada Post calculator to verify if both the origin and destination addresses are serviceable and that the required services are available.

If both conditions are met, kindly contact Shopify support for further assistance

[ImagineIf]

Hey there!

I'm having the same issue.  Did you get your setup sorted out?  Was it because your source postal code was for a house or apartment?

thanks!

[Imogen]

Hi there, @ImagineIf. Thanks for taking the time to follow up on this thread! Usually when we see a situation where a shipping rate tied to a service (so let's use Expedited as the service example from OP's post) doesn't appear in checkout consistently, it's often due to the total weight of the package (so the item weight and the weight of the packaging used to ship the goods) isn't supported by the specific service. This would explain why some Canada Post rates appear for some carts, and not for others, as the visible rates will different depending on what service/rate supports a package of the customer's size and weight.

You can do some testing around this by making carts of different rates in your checkout, and seeing if you're able to get your set up rates to appear, or not appear, in certain use cases. 

We're unable to authenticate users here in the Community, so I cannot access your store, package weights, product weights, or shipping rates myself. However, if you'd like some additional assistance with digging into this, reach out to our Authenticated Support Team via our Help Center!

[ImagineIf]

Since we'll be going to the Post office to ship, I used the Post Office postal code and then we were able to see regular rates via the online check.  BUT, once I added the Post Office as a Shipping Source - no rates would load at checkout.  Any advice there?  Did I not wait long enough for changes to propagate perhaps?  They seem pretty quick going back and forth.

[flexrex]

Hi I am having same issue. Did you find a solution if you can share please?