Canada Post Standard shipping to customers but not an option to ship

[CrystalHanson]

So I have been paying out of pocket multiple times for shipping costs because customers are choosing 'Standard Shipping' ($14.90) from Canada Post but when I go to ship their package, 'Expedited" ($20.90) is the lowest option I can choose.  

How come they ge the standard shipping in their options, but I dont?  this is costing ma a ton of money that I cant afford.  Any thoughts?

[Elias]

Hey, @CrystalHanson.

Thank you for reaching out and posting this question!

It sounds like you're using Canada Post's calculated rates on Shopify for your shipping rates. However, instead of purchasing the shipping labels on Shopify, you're purchasing the shipping labels and fulfilling the orders at your local postal office - is this correct?

If so, then you can consider disabling the Standard Shipping rate or by adjusting the rates and adding a handling fee to account for the differences. However, if you prefer keeping the Shopify-discounted calculated rates for your customers as is, then you may want to consider purchasing the shipping labels from Shopify and then dropping the package off at your local postal office. 

I'd love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?

[CrystalHanson]

HI there Elias. I am actually purchasing shipping labels thru Shopify. I
talked to their tech support and apparently I didnt have the calculated
shipping button ticked on. We got that sorted and did a test run and it
works now. Phew.

I craft herbal soaps, bath and skincare, as well as herbal remedies. I am
using pinterest, FB and Insta as my marketing. FB is maddening tho as my
links dont work, my 'shop now' tab is sending ppl to the wrong store, and
half my products arent being listed even tho they are exactly the same as
what IS being listed only with a different name. I'm terrible with Social
media and even worse with computers, so lets just sat that that area of
things has been a challenge to say the least. lol

[flexrex]

Hi Can you please explain little more how did you fix that issue?