cancel subscription. I did not use the service and it wont let me cancel.

[demianantor18]

I just enrolled to try shopify and i immediately decided to cancel the subscription. I was trying to cancel it and it took my days to find out how to cancel it. Your find resource option does not work. And finally I actually found how to contact you. There is help from your assistant AI. I will not pay my balance because I did not use that services. I want to cancel my subscription please. and do not keep trying to charge my account. It is rude. Please cancel my subscription. Thank you for your understanding. Waiting for your response. 

[demianantor18]

Please contact me on my email.

[Victoria]

Hi, @demianantor18.

Welcome to the Shopify Community.

I'm sorry to hear you experienced some difficulties on your end trying to cancel your subscription and deactivate your store. I understand you were billed for your subscription plan but no longer wish to use Shopify.

As per our Shopify Terms of Service, we do not issue refunds. However, our support team can certainly take a look and review this on a case by case basis. In order for our team to investigate this, you will need to navigate to the Shopify Help Center and communicate with the Help Center Assistant. Once you've entered your question in the chat box, select the I still need help option to proceed to contacting our support team.  

Prior to cancelling your subscription and deactivating your store, I recommend reading the section Considerations before deactivating your store to ensure you're not billed in the future.

Screenshot from the resource shared above:

Through our community forum, we are unable to access account-specific information for privacy and security reasons. If you're having issues with accessing the Help Center, please share your questions here, and I'll be happy to guide you.

Thanks!