Cancel the subscription and get refunded

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Dear Shopify support,

Its really frustrating how to get in contact with you.

myshopify is still under development and when I checked in earlier that my free trial ended and bill showed  "Payment Failed" 

And now just few hours later surprised to see that you deducted 163AUD without any confirmation or email from me. How come you automatically charge when the page is not yet ready or launched yet?!
I'm requesting for your office to revert back my money as soon as possible. I even don’t use it for one day, I need to get my refund, it’s important to me, thank you 
Reply 1 (1)

Shopify Staff
1279 316 217

Hey, @Neal_1! Welcome to Shopify Community!


I understand you have a concern regarding billing. To provide some clarification, merchants or business owners subscribe to our platform to have access to tools to build a website and run a business. Regardless of whether your online store is launched or not, the billing cycle begins after the trial period for you to have continued access to the tools we provide. Moreover, some business owners launch their store before the trial ends, so the billing cycle is started automatically to prevent any downtime in their stores.


We do not provide refunds as stated in Section 5.10 of our Terms of Service, however, we're here to assist you with getting your store up and running. Let us know if you need assistance anytime. You can also refer to this launch checklist for guidance.


If you need more time to build your store, after paying for your first invoice, you can go on the Pause and Build plan. This plan disables your checkout, but allows you to access your admin to work on your store at a reduced cost of $9 USD/month. Please keep in mind that any unused amount you paid will turn into credit and will be used for future invoices. If you wish to pause your store and continue working on it, you can refer to this guide to select the Pause and Build plan. Once you're ready to launch and take orders, you can then upgrade your plan.


If you have questions about anything I've discussed, feel free to reply to this post and I'll get back to you as soon as I can!

Summer | Social Care @ Shopify 
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