Accepting credit cards, warehouses, and shipping and fulfilling orders
So for some reason I accidentally subscribed to a Shopify Account a while ago and have been charged monthly subscriptions. I am very stressed out as I can’t afford this and need to be refunded immediately for this.
Lucky it’s only been two amounts charged.
34.09 USD and $31.90 USD.
Can someone please refund this for me ASAP,
Thanks for sharing your query to the community forums, I would highly recommend contacting the Shopify support team on this link : https://help.shopify.com/. The team might be able to check further on the refund request.
Thanks for your response. You can use this link https://help.shopify.com/en/questions#/login to log in with your store details and reach out to the support team. You can choose a contact channel (live chat, phones or email).
I can’t locate the link to contact someone via phone, live chat or email?
I've attached screenshots on how you can contact support. Please let me know if this works. Take care!
Hi there @StephLuciani!
Don here from Shopify.
Thanks for sharing your query with us here in the Community.
If you're not using your Shopify store you can simply close your store down fully yourself and you will not continue to be billed for the service.
Once you have closed your store you can get in touch via our Help Centre here for account support where we'll be able to check to see if a refund request would be possible for any of the subscription time in question.
Let me know here if you need a hand with accessing these options yourself and if so, what seems to be happening there to prevent you from proceeding.
All the best!
Don | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023