Canceling subscription

New Member
2 0 0


Shopify is definitely the  best ecommerce solutions and I am currently running a Shopify store.

However Shopify turned out not to be the best solution for my new business.


I've wanted to cancel my trial but I've been late with a few hours. Shopify tried to charged my debit card (which had no fund at that moment). I am trying to canlce my subscription but Shopify doesn't let me do it because of the unpaid invoice. 


Would you please support me on that? I believe that there is a way to cancel my subscription because I've used Shopify for free only for a few hours more than the 14 days period.


Thank you! 

Replies 2 (2)
New Member
2 0 0

Unfortunately, I can't reach the support.


Only FAQ.


How can I reach support?


Thank you.

Shopify Partner
65 11 29

please contact our support here for immediate assistance. To contact us using the Help Centre, our Support info can be found in the main menu (Support > Contact Support) or near the footer. If you experience any login or loop issues when using the help centre, please log out of your account and access our support as a guest as shown in this example. Other than this, our Facebook and Twitter support are available 24/7. 


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