Cannot Activate Shopify payments for another store

[hahoang]

Hi,

I created 2 stores in my Shopify account. I have activated Shopify payment on one of them by my LLC infomation. But I can't activated Shopify payment with another one.

I contacted with live support team in 29/9/2023, but until now I still have not received the necessary support from the experts.

The ticket number is 41963661.

I'm very worried about that. You know this job means a lot to me at this time.

What should I do now?

Thanks.

[Blair · Accepted solution]

Hi @hahoang,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved.

When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow you to follow up with our support team, where they will be able to investigate further. They will also be able to confirm that the appropriate steps are being taken, as we don't have access to any account details through the Community. 

The connect with us, you can: 

• Head over to our Help Center.

• Enter into the chat box Contact Support.

• Log into your shop.

• Select one of the available support options.

Please let me know if you have any other concerns.