Cannot click on 'manage' button near shopify payment

murtazakhan1215
Visitor
1 0 0

i want to deactivate shoppay payment method, but actually the manage button near Shopify payments in payments is not clickable, please helpshoppay.JPG

Reply 1 (1)

Imogen
Shopify Staff
1726 199 302

Hey there, @murtazakhan1215. Thanks so much for reaching out to the Shopify Community with this situation you're facing with your Shopify Payments. It's good to meet you!

 

Usually, the option is greyed out for 'manage' if you're currently logged into the admin via an account that doesn't have permissions to manage Shopify Payments. Are you perhaps logging into your admin via a staff account, and not your Account Owner profile? I recommend that you double-check this to make sure. You can also go to 'Settings > Staff and Permissions' to see what accounts are attached to the store in an Account Owner capacity, and as a staff capacity.

 

Check to make sure you're logging in as the Account Owner, as they should resolve this for you! Follow up with me here if that doesn't seem to do the trick!

Imogen | Social Care @ Shopify 
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