Cannot ship in one particular region

New Member
1 0 0

Hello everyone,

I'm having some difficulties with my store at the moment. We are a company based in Quebec, Canada and it appears that for some days, my product cannot ship in one of the regions in Canada which is Quebec. In my setting, I have a profile with shipping to Canada including all the regions. Every time I put an item in my cart I get a message at checkout:

“Your cart has been updated and the items you added can be shipped to your address. Remove the items to complete your order.”

“We don't offer shipping to Quebec.”

If anyone would know how to fix that problem. I already tried to uncheck Quebec in my shipping profile and check it again, but it did not work.

Thanks in advance.

Reply 1 (1)
Shopify Partner
796 31 90


Can you confirm all the points are set up correctly based on Nick's reply from this thread: This thread mentions similar issues other merchants have faced.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping