Cannot to receive any Notification email

Solved
ShoiraTa
Tourist
5 1 0

Hello,

I cannot receive test emails sent from email notifications. Initially, there was a different contact email, I have replaced that email in general settings to my own shoira.shakirovna@gmail.com, but until now all the emails are received by the previous email owner. 

I have a partner account. 

Accepted Solution (1)

Accepted Solutions
ShoiraTa
Tourist
5 1 0

This is an accepted solution.

I have finally found the reason, for those who are struggling, you have to connect the store to your ID.

View solution in original post

Replies 3 (3)
Dirk
Shopify Staff
Shopify Staff
1592 196 356

Hey, @ShoiraTa 

just to confirm are you referring to order notification test emails that aren't landing in your inbox? Also, in your above post, you listed that your email is shoira.shakirovna@gmai.com which is missing the 'L' at the end of 'Gmail'. This could certainly be the cause if it's like this in your Shopify settings.

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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ShoiraTa
Tourist
5 1 0

Hi,

Sorry for making you confuse, missing "l" is typo.

And yes, you are right, I cant receive any order test notification to my gmail

ShoiraTa
Tourist
5 1 0

This is an accepted solution.

I have finally found the reason, for those who are struggling, you have to connect the store to your ID.