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Cant access my account

New Member
1 0 0

I cant access my shopify account 

Reply 1 (1)
Shopify Staff (Retired)
Shopify Staff (Retired)
201 26 36

Hey @yvones,

This is Finley from the Social Care team here at Shopify. Thanks for your post. We definitely want to make sure you're able to access your account!

When you say you're not able to access your account, is this during the login process at

Do you see any error messages when you attempt to log in? If so, please share these errors or anything other details you may have about the issue you're having.

Logging into your Shopify account

To log in to your Shopify account, you'll need three bits of information:

Step 1: From, click Log in and enter your URL.

If you've forgotten your URL, please enter your email address in the recovery tool here, otherwise shown as the "Forgot store?" button when you attempt to log in:

20-10-txuhk-y248h.After that's complete, you'll receive an email with all the URLs associated with that email address.

Step 2: After entering the correct URL, you'll need to enter your email address for the account.

Step 3: Next, you'll need to enter your password.

If you've forgotten your password, you can click the "Forgot password?" button to reset your password.


Once you have your correct password, you'll have all the details you need to log into your account.

If this isn't addressing the issue you're having, please let me know!

Once I have a clear idea of the problem you're having, we can work on the next best steps to have this resolved.


Finley | Social Care @ Shopify 
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