Cant enable Apple Pay

speedyjones
Tourist
10 0 3

I am using Stripe Not shopify payments when I try to enable Apple pay inside of shopify it updates and them automatically removes the check mark.   Its enabled on stripe but shopify wont let me add it through stripe.  any clue?

Reply 1 (1)
Trevor
Community Moderator
3067 400 627

@speedyjones 

If you've had Shopify Payments revoked, then the ability to use Apple Pay may have been revoked as well which would result in the inability to enable Apple Pay when using another supported payment provider. If this is the case for your store and you believe you meet the Apple requirements and Apple's Terms of Service, then you'll want to contact Shopify Support. Our teams can escalate this issue to our Payments team for further review to determine if Apple Pay can be enabled on your store. 

You can contact Shopify support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
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