Cant pay manually sent invoices

Cant pay manually sent invoices

KevinMalmberg
Excursionist
26 0 7

I use manual invoices to collect payments.

 

On checkout, customers can only enter their address + contact information and not pay directly.

After that, I manually look through the order and send an invoice manually through Shopify.

 

But the manually sent invoices only sends the customer back to the original checkout, where I turned off the option for payment.

How do I make so the manually sent invoices are payable?

 

To clarify, I send invoices through Shopify own invoice system in "orders"

Replies 4 (4)
KevinMalmberg
Excursionist
26 0 7

In the invoice there is this button:

KevinMalmberg_0-1725970358401.png

 

 

I click it and it sends me to this page

KevinMalmberg_1-1725970629376.png

 

Which is the exact same page as the first checkout on the website itself.

 

I have earlier turned off payment methods at checkout since I want to manually send invoices. But that should not affect my manually sent invoices payment methods, or am I wrong?

KevinMalmberg
Excursionist
26 0 7

I'm on the basic plan on Shopify at the moment, so I can only have one account with access.

 

Could you write stepwise how I do to solve the problem?

Possibility of a screen recording? 

 

Would mean a lot to solve this issue.

KevinMalmberg
Excursionist
26 0 7

What do you need access to, and what is your mail address?

 

I'm adding as staff

KevinMalmberg
Excursionist
26 0 7

Or can you ask for access?