Card is on hold and can reach nobody

1 0 0

I made my first sale for coffee brewers and got a Shopify card. When I tried to activate the card it put my card and everything on hold. Now I tried to send the money to my bank and it won't let me saying it's on hold. I don't understand this app and please fix it I can't contact nobody for help only support.

Reply 1 (1)
Shopify Staff
Shopify Staff
1088 121 158

Hey @BrentLittleton!


Thanks for reaching out here! 

I understand that you are having difficulty contacting support and would like to understand why your card is on hold. I am happy to look into this for you today!


I cannot say for certain why there is a hold on your card, but if you have received any emails about this then I would suggest responding there to confirm the reason behind the hold and how to resolve it. As this is account specific, I am unable to access your account/store as we do not have that kind of access from the public forums here ourselves.


To connect with us, you can:

- Head over to our Contact Page at this link.

- Login to your account or select the 'I don't have an account' option.

- Select the topic 'Money' > 'Shopify Payments'.

- Scroll to the bottom of the page to view all available support options including phone, chat or email.

Please let me know if you have any troubles with this!





Maz | Social Care @ Shopify 
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