I’m looking for a feature to change an order from local pickup to shipping. Customers pick the wrong option often so I need ability to change it so I can print a shipping label. The only thing I’ve been able to figure out is creating a completely new order for the customer with the correct option selected. This takes time and also messes up reporting as well as confuses customer with multiple orders. Can a feature be added to Shopify so I can change an order to shipping or from shipping to local pick up.
I am on Shopify Basic Plan
Hello @lazylivin and @mmonik ,
Sandy here, from Store Pickup + Delivery.
If ever you were to use our app, please note that this information can be edited, through the "More actions" drop down menu of your order ( in Shopify ).
Which will open a page in our app, where you'll be able to edit the method, the location and the date and time.
Don't hesitate to reach us at firstname.lastname@example.org, if you have any questions 🙂
Wishing you a lovely day to you both !
The app sounds nice but $360 a year is very overpriced for what we need a local delivery label, for local delivery by hand or customer pickup in store
I have this same issue, has Shopify addressed a work around for changing an edit from local pick up to shipping so shipping label can be printed?
I agree. We frequently have customers that think they want local pickup but then never make the time to come in and ask us to ship it instead. Our workaround that may help you has been editing the order to add the shipping cost and sending the invoice for the balance for them to pay. This at least allows the same order # to be used so you do not have to create a new one.
But it does not help the issue of how the order is actually classified on the Shopify order page and it may complicate how you do the shipping.
We use Shipstation for shipping and the pickup orders come in same as any other in there, so shipping these orders that people change their minds on is not a big deal for us.
But it does make it annoying on the Shopify side because I have to "mark it as picked up" and tell the customer to ignore that notification, just so we can clear it from our system.
We are having the same issue. Really need a way to manage this as I have no way to print a label for this order and if I take it to USPS I end up spending way more on shipping without the discounted rates through shopify. Please help!
I use an ugly workaround but it works. I created a "Test User" (with my email), then "Test Product" with unlimited quantity, then "Test Order". I then create a shipping label from it using the customer's real address (and ensure NOT to use customer's real email so that they don't receive an email notification). Then I delete this "Test Order" as if it didn't exist. I keep "Test User" and "Test Product" for future use (if I need to estimate the price of shipping w/o actually creating an order)
Not a perfect one, I wish Shopify would address that, but oh well. It saves me money, and it takes an extra minute or so
Yes, Test Customer. You go to Shopify Admin, then click on "Customers" and then "Add Customer".
It's not that much work really. I just had to do that yesterday, took me 1-3 minutes. Having a "Test Customer" is useful anyway for all sorts of things