change bank accounts

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I changed banks and need to update my bank account.


When requesting a change, the system does not accept my 'old account', which I know 100% is correct and checked over and over again.


How do I change bank accounts?

Reply 1 (1)
Shopify Staff
Shopify Staff
1500 214 183

Hi @Annelise,


Thank you for reaching out to the Community! I'm happy to provide some assistance with adjusting your banking details, to ensure this gets resolved. 


While there are a few different reasons this error may occur, I would encourage you to Contact Support for further investigation. Currently, we're unable to provide account-specific support through the Shopify Community, but would be happy to continue assistance through live chat, email, or callback to get this resolved. 


Please let me know if you have any other concerns. 

Blair | Shopify 
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