Solved

Change default quick buy button payment method

Poedagar
Tourist
4 0 1

Shop Pay appears to be the default quick buy button payment method when activated.

 

Is there a way to change the default quick buy button payment method, or is disabling Shop Pay the only way to remove Shop Pay as the default quick buy button?

 
We would like the quick buy button to allow customers to make a purchase with minimal clicks and don’t believe Shop Pay offers the quickest payment option for most customers.

 

We are happy to accept Shop Pay but not for it to be displayed as the default payment method.

 

 

Any assistance would be appreciated.

Accepted Solution (1)
Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Thanks for the screenshots @Poedagar! The information Emily shared here is correct. The quick buy button, or sometimes called express checkout button, is a dynamic button that changes the payment option shown based on the customer's past payment history and browser cookies. As you noted, if you have Shop Promise enabled on your store, then Shop Pay is a prioritized express checkout option. Shop Promise is optional, you can disable it any time through the settings in the Shop sales channel. Doing so would no longer prioritize Shop Pay as an express checkout option. 

 

Let me know if that clarifies this for you.

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 6 (6)

Emily
Shopify Staff
1359 102 193

Hi, @Poedagar.

 

Thank you for reaching out! 

 

Just to clarify, are you talking about the express checkout option? If not, can you send a screenshot of the buy button you are referring to? 

Emily | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Poedagar
Tourist
4 0 1

Hi Emily,

 

thank you for the quick response. 

I was referring to the “Enable quick add button” but after checking I actually meant the dynamic checkout button.

 

The following seems to confirm that Shop Pay will override all other payment options regardless of the customers device or payment preferences:

 

The kind of dynamic checkout button that displays to your customers depends on the following factors:

  • your payment settings
  • whether Shop Promise is active, which will prioritize Shop Pay over other checkouts
  • the customer's browser
  • the customer's device
  • the customer's personal payment history

 

For now it would appear that the only way to have the Apple Pay, Google Pay or PayPal options show on the dynamic checkout button is to disable Shop Pay.

 

 

 

Emily
Shopify Staff
1359 102 193

Hi, @Poedagar.

 

Thank you for claifying that! 

 

The dynamic checkout will show three options to your customer depending on their history of checkout options used. Shop Pay will be showing as one of the 3 options but the other two will change depending on your customers preferred checkout option. 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Poedagar
Tourist
4 0 1

Apologies Emily,

 

We still seem to be talking about different menus and buttons so I’ve included screenshots below for clarification and as requested.

 

You’ll notice that the PayPal button gets replaced by the Shop Pay button when Shop Pay is activated, and there is no visible alternative payment method button on the page. 

With Shop Pay enabled.jpeg

With Shop Pay disabled.jpeg

Shay
Shopify Staff
2968 460 609

This is an accepted solution.

Thanks for the screenshots @Poedagar! The information Emily shared here is correct. The quick buy button, or sometimes called express checkout button, is a dynamic button that changes the payment option shown based on the customer's past payment history and browser cookies. As you noted, if you have Shop Promise enabled on your store, then Shop Pay is a prioritized express checkout option. Shop Promise is optional, you can disable it any time through the settings in the Shop sales channel. Doing so would no longer prioritize Shop Pay as an express checkout option. 

 

Let me know if that clarifies this for you.

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Poedagar
Tourist
4 0 1

Hi Shay,

 

Thank you for your reply. The information Emily shared did not address the issue but her input was appreciated. As you’ve explained, disabling Shop Promise appears to be the solution and we will try this method. Thank you both for your assistance