I gifted our business to our daughter and are unable to replace her EIN and tax information with mine. I have contacted the support staff once or twice a week for almost 6 weeks! The support staff shows there is a ticket and have assured me that our request has been escalated and should hear something soon but with no end date in sight:-( I am very happy with Shopify, EXCEPT for this. Now I will be paying taxes on all products sold as the company is still under my tax ID. I feel bad contacting support and getting angry as I realize it is to their fault specially but this issue is extremely annoying. I have been given many apologies and such but can someone at Shopify PLEASE send me a link to change over ownership?? HELP!
Due to the tax season, our Tax team is handling a large volume of requests which they are working through in chronological order. Due to this, the process can not be expedited. Based on the information you have provided, your ticket has been escalated to the Tax team for further review. Frontline Support Advisors will not have any additional information outside of the ticket has been escalated. We'll need to wait for the Tax team to review your ticket before an update can be provided.
I am having the same delay in changing my EIN (it has been a month since my original request). Since then, I have been told that when it is changed, it will backdate for the entire year. I am trying to find out if it can be backdated to the date of my request (I need to file two tax returns under the two different EINs, so changing the entire year is not accurate). This process has been frustrating as Shopify is the last platform to change EINs and I cannot accept any orders/payments until this is completed.
You will need to contact Support for further assistance with updating your EIN.
I have also been awaiting response from Shopify regarding my EIN being changed. Our company absolutely needs this changed for tax reasons and Shopify never responds. I have done the chat twice and was assured the Tax Team will respond and they don't. My accountant is breathing down my neck to get this changed and crickets from shopify???