Change plan

Change plan

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Okay so I had paid 1$ for a plan I did not know was actually 80$ after 3days. Shopify tried but couldn’t charge my acc. I wanna change my plan to the basic plan after paying 1$ for a different plan. But it doesn’t even give me the option to go to settings once I log in. Only gives me the option to pay dues. How can I keep my same store and website but change plan even after being charged for another plan??

Reply 1 (1)

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Hi @Texastrap !


In order to change to a plan, you will need to directly reach out to Shopify support so, they can help you change your plan on their end. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Please let me know if it works by marking it as a solution!
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